Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How can I determine my correct ring size?
We provide a comprehensive size guide on each product page. For the most accurate fit, especially for our multi-band Berbere rings, we recommend visiting a Repossi boutique or using our printable sizing tool.
What are your shipping methods and delivery times?
We offer complimentary express shipping on all orders. Delivery typically takes 2-5 business days depending on your location. All shipments are fully insured and require a signature upon delivery.
What is your return policy for online purchases?
You may return your creation within 14 days of receipt for a full refund or exchange, provided the item is in its original condition with all security tags and packaging intact.
Are Repossi diamonds ethically sourced?
Yes, all Repossi diamonds are sourced in compliance with the Kimberley Process. We ensure our gemstones meet the highest ethical standards and are conflict-free.
Do you offer professional cleaning and maintenance?
We recommend bringing your jewelry to an authorized Repossi boutique annually for a professional check-up. We offer cleaning, polishing, and stone-setting verification services to ensure the longevity of your piece.
Can I personalize or engrave my jewelry?
Engraving is available for select collections. Please contact our concierge service or visit a boutique to discuss personalization options for your specific piece.